About Us
What are the key features of KonsultaMD?
- 24/7 Telemedicine Consults. Talk to a licensed general physician anytime via chat, voice or video call, no appointment needed.
- Primary Medical Advice. Get primary medical advice on basic healthcare, primary conditions such as cough, fever, cold, allergies, and permissible medication over the phone.
- General Health Information and/or Diagnostics Interpretation. KonsultaMD doctors provide information on any health-related inquiry, which includes the interpretation of laboratory results and diagnostic examinations.
- Access to e-Medical Documents. KonsultaMD doctors may provide important medical documents such as e-prescription, e-laboratory request, and e-medical certificate at the doctor’s discretion. These are accessible through SMS or the KonsultaMD app.
- Immediate Access to Doctors. Consult a doctor with a guaranteed wait time of 5 minutes or get your money back when you use a Fast Pass.
- Mental Health Support. Receive mental health first-aid support through KonsultaMD’s licensed mental health professionals, trained to take care of your mental well-being.
KonsultaMD screens all its applicant doctors and ensures that these doctors have a PRC license prior to hiring. KonsultaMD also conducts rigorous training for its licensed doctors for their continuing medical education (CME) to maintain their competence in providing quality healthcare for you.
- Visit this link: konsulta.md/content/terms-and-conditions to view our Terms & Conditions.
- Visit this link: konsulta.md/content/privacy-policy to view our Data Privacy Policy.
KonsultaMD Pay Per Consult Products
KonsultaMD Health Plans are subscription-based and are paid per month or per year depending on the kind of plan you purchase.
- Log in to the KonsultaMD app using your mobile number
- Click KonsultaChat on the dashboard
- Fill up the consultation form
- Select if you wish to talk to a general physician or a psychologist
- Pay for the consult via credit card or GCash
- You will be redirected to a chat window where you will need to verify your identity
- A doctor will attend to you shortly and you may proceed with your consultation
- Visit the KonsultaMD app.
- Click FAST PASS or MENTAL HEALTH SUPPORT on the dashboard.
- Fill up the consultation form.
- Pay for the consult via Visa/Mastercard or GCash.
- Proceed with your video consult.
Our Pay per Consult products are also available on Lazada, Shopee, shopKUMU, and GLife.
In case the consultation does not get completed, users may request a refund by calling the hotline at (02) 7798 8000 or by emailing us at wellness@konsulta.md. We will validate your refund request within 48 hours.
- For payments made via credit card, the refund will be credited back to the same Credit Card used for the payment. Please be advised that your refund will reflect depending on your issuing bank's billing policies.
- For payments made via GCash, the refund will be credited back to the same GCash account used for the payment within 48 hours. If you don't receive a refund within 48 hours, email us at wellness@konsulta.md so we can follow this up with our payment provider.
KonsultaChat allows you to consult with a licensed health professional over chat.
A KonsultaChat session with a licensed health professional costs P199, while a session which is a video consult costs P399. You may pay via credit card or GCash to avail of the service.
There is no time limit nor limit to the number of messages that you can send during your chat consultation. However, to ensure that our health professionals are able to respond to all waiting users, your chat session will be ended if the professional does not receive a response from you after 30 minutes from their last message to you.
All consultations are 100% secure and confidential. By law and ethics, doctors are bound to maintain the confidentiality of each session.
We highly prioritize professional-patient confidentiality, so we’d like to remind patients that taking screenshots, recording, and disclosing private conversations involving personal data, such as names or addresses, or other sensitive materials, without the consent of the involved parties is strictly prohibited.
Anyone can avail of KonsultaChat as long as you have the latest version of the app and have registered completely. A health plan is not needed to use this feature.
Dependent
Yes, your dependent can also consult using Konsulta chat through the following steps:
- Purchase a consultation for your dependent
- Inform the doctor that it will be your dependent who will use the service
- Give your dependent’s details, and ensure that it matches the information in your dependent’s profile on the app
- Start with KonsultaChat for your dependent
- Only one patient may consult per paid session
STEPS
- Download the app on Google Play, the App Store, or Huawei AppGallery. Register with your mobile number and then create your profile.
- Enter your code in the "I have a voucher code" section of the dashboard and click APPLY.
- Click PROCEED and fill out the details requested.
- You will be assigned to a health professional with whom you can communicate via the KonsultaChat page.
Yes. Simply log into the app again and click KonsultaChat on the dashboard to return to your chat consultation.
To ensure that our doctors are able to respond to all waiting users, chat sessions will be ended and closed if the doctor does not receive a response from the patient after 30 minutes from the last message sent by the doctor.
KonsultaChat is available in the latest update of the KonsultaMD app. Please visit your phone applications store to install the latest version of the app.
Our doctors are notified as soon as you start messaging on the KonsultaChat room and rest assured, a doctor will respond to you as soon as you confirm that you’ve read the disclaimer for the consultation.
We always ensure that there is a doctor assigned to you during your consultation. If a doctor suddenly doesn’t respond due to valid reasons (e.g. connectivity issues), a new doctor will be assigned to you and will continue the consultation.
Yes, there is an option to upload photos and other media. Simply attach the file and send it through the chat box.
Due to the volume of chat consults, selecting a doctor of your choice is not available. Rest assured that all KonsultaMD doctors are well-trained to take your queries over chat.
What will I get from this consultation?
- 24/7 Telemedicine Consults. Talk to a licensed general physician anytime via chat, no appointment needed.
- Primary Medical Advice. Get primary medical advice on basic healthcare, primary conditions such as cough, fever, cold, allergies, and permissible medication over chat.
- General Health Information and/or Diagnostics Interpretation. KonsultaMD doctors provide information on any health-related inquiry, which includes the interpretation of laboratory results and diagnostic examinations.
- Access to e-Medical Documents. KonsultaMD doctors may provide medical documents such as e-prescription, e-laboratory request, and e-medical certificate at the professional’s discretion. These are accessible through the KonsultaMD app.
Will the doctor still be able to interpret e-Laboratory results if, for some reason, I cannot upload them through the app?
Yes, you would just need to type out the results to the doctor during the consultation.
How sure am I that I’ll get an accurate assessment if the doctor can’t see me?
KonsultaMD doctors are trained to provide primary medical advice on basic healthcare and permissible medication over chat. Please note that they only provide initial assessment, and should not replace physical assessment. Rest assured that the doctor who will handle your chat consult will inform you if there is a need to have a face-to-face consultation with a doctor.
If I require a prescription medication that requires S2 License, will my KonsultaChat professional be able to prescribe?
No, KonsultaMD professional cannot prescribe medication that requires S2 license since this type of medication warrants a face-to-face consultation and/or requires diagnostic examinations prior to prescribing.
Can you issue Medical Certificates for Fit to Work via KonsultaChat?
Yes, KonsultaMD may issue medical certificates for fit to work at the discretion of the attending professional. The issuance of the medical certificate will depend on the information gathered by the doctor from the consultation and if it follows KonsultaMD’s guidelines.
Fast Pass is a premium VIP lane for KonsultaMD’s video consults. For only P500 per consult, you can consult a general physician with a waiting time of less than 5 minutes guaranteed or we refund your money back to you.*
There will be a timer on the app that shows how long you have been waiting for a doctor. Once the timer reaches 5 minutes, you may opt to exit the waiting room and claim your refund. You will receive a refund notification via SMS once you’ve been successfully refunded.
What’s the difference among the different mental health professionals?
- COVID-19
- Chicken Pox
- Monkey Pox
- Shingles
- Measles
- Dengue
- Asthma
- Pneumonia
- Unlimited Fast Pass Consultations. The patient has unlimited priority video consultations via Fast Pass with a General Physician for 7 days.
- Medical Certificate and Fit to Work Clearance. Medical documents will be issued upon proof of recovery.
- Purchase the KonsultaCare Package on the KonsultaMD website
- A voucher code will be sent immediately via SMS to the KonsultaMD registered mobile number upon successful payment
- Enter the voucher code in the KonsultaMD app
- Consult with a General Physician as needed over the course of 7 days
- Once the patient presents proof of recovery on the 7th day, the doctor will issue a Medical Certificate and Fit to Work Clearance
- Negative COVID-19 Test Results from an accredited testing center (Antigen or RT-PCR, depending on the doctor’s instruction)
- Laboratory Tests
- Other Documentation Required By Doctor
Note: Results from Do-It-Yourself and Self-Testing kits will not be accepted.
- Click BUY NOW on the Give the Gift of Health banner on the homepage of the KonsultaMD app or website.
- Select the Pay per Consult product you want to give as a gift.
- Enter the mobile number of the person you'd like to give this gift to and pay for the product via the selected payment option.
- The recipient will receive an SMS notification once the order has been successfully placed. You may also check the status of your order by clicking VIEW ORDER DETAILS.
- Download the KonsultaMD App available on Google Play, App Store, or Huawei AppGallery.
- Register using the mobile number that received the SMS notification with the gift voucher code.
- From the dropdown, select and claim the gift voucher code you would like to use.
- Select “Proceed” or “Use Later,” depending on when you want to avail of the service.
Fast Pass voucher gifts may only be used via the KonsultaMD mobile app. Once you login through the KMD mobile app, you will see the Fast Pass gift voucher there.
If you were not able to complete your consultation, please contact our hotline at (02) 7798 8000 or email us at wellness@konsulta.md so we can check on the status of your consultation. Upon verification, we will issue you a replacement voucher code which you may use to complete your consultation.
One time payment of Php 200 gives the User unlimited access to Concierge Chat for 30 days. The User has to separately pay for at-home services booked after the appointment has been confirmed by the Concierge.
The Php 200 KonsultaMD Concierge payment does not include the services booked via the Concierge. You have to pay separately for medicines, delivery fee, at-home lab tests, and at-home medical service fees.
Once your order is confirmed, the Concierge will send you a secured payment link. You can pay via the following methods:
- GCash
- Credit Card
- Debit Card
- Download the app on Google Play, the App Store, or Huawei AppGallery.
- Register with your mobile number and then create your profile.
- In the Homepage, scroll down until you see “Concierge.” Click on it.
- Read the Terms and Conditions.
- Click “Proceed” to pay for the Concierge.
- You will be assigned to a Concierge with whom you can communicate via the Concierge page.
How do I access KonsultaMD Concierge after I have paid?
- In the Homepage, scroll down until you see “Concierge.” You should see an “ACTIVE” indicator on the Concierge Tile.
- Click on the tile and you will be redirected straight to the Chat.
- You will be assigned to a Concierge with whom you can communicate via the Concierge page.
Do I need to consult via KonsultaMD first before availing of the Concierge service?
Anyone can avail of KonsultaMD Concierge as long as you have the latest version of the app and have registered completely. Consulting via KMD beforehand is not needed to avail of KonsultaMD Concierge.
Do I need to have an existing KonsultaMD Health Plan to use KonsultaMD Concierge?
Anyone can avail of KonsultaMD Concierge as long as you have the latest version of the app and have registered completely. A KonsultaMD Health Plan subscription is not needed to use this feature.
Yes, you can have the Concierge book for someone else. They do not need to be enrolled as your dependent. You can book for someone else as long as you have the necessary document/s to avail of the service (i.e. Request for Laboratory Test).
- Download the app on Google Play, the App Store, or Huawei AppGallery. Register with your mobile number and then create your profile.
- Enter your code in the "I have a voucher code" section of the dashboard and click APPLY.
- Click PROCEED and fill out the details requested.
I ordered Medicines via the Concierge. When should I expect to receive it?
As long as you messaged the Concierge between 7 am to 4 pm, Monday to Saturday for Medicine Delivery, your order will be delivered within the same day. Cut off for medicine Delivery is 4 pm, Monday to Saturday. Any orders made beyond 4 pm will be accommodated as soon as the operations resume.
How soon should I book my At-Home Laboratory Test and/or At-Home Medical Services?
Booking At-Home Laboratory Test and Medical Services should be at least 24 hours before the appointment. Same day booking is not guaranteed to be served.
How long should I wait for the Lab Test results?
Lab Results will be available 24 hours after the test.
Is there a time-limit or message limit to the KonsultaMD Concierge?
There is no time limit nor limit to the number of messages that you can send to the Concierge. However, to ensure that our Concierge Team is able to respond to all waiting Users, your chat session will be ended if the Concierge does not receive a response from you after 30 minutes from their last message to you. You can just start another chat session with the Concierge.
For At-Home Lab Tests/At-Home Medical Services, cancellations should be made within eight (8) hours prior to the scheduled appointment. The payment will be refunded within 1-2 hours after request.
If cancellation is made later than eight (8) hours prior to the scheduled appointment, there will be no refunds, and a cancellation fee of Php 1,000 shall be paid.
How secure are my medical records?
All consultations are 100% secure and confidential. By law and ethics, doctors are bound to maintain confidentiality.
With this, our Concierge Team will only access your Prescription, and Lab Test Request upon your explicit consent.
When and how can I apply for a refund for KonsultaMD Concierge?
The two criteria below should be fulfilled to accept the refund application:
- The User has not made a successful and complete booking of either At-Home Laboratory Tests or At-Home Medical Services; and
- The User declares that his/her current address is outside Metro Manila.
- Concierge. The User can raise a Concierge Refund request directly via the Concierge.
- Wellness Representative. The User can call the KMD hotline at (02) 7798 8000 or email wellness@konsulta.md
We will validate your refund request within 48 hours. Note that refunds are on a case-to-case basis and each requested refund will be subject to investigation by our KonsultaMD wellness representative.
Yes. Simply log in to the app again and click Concierge on the dashboard to return to your session.
How come I don't see the Concierge section in my KonsultaMD App?
KonsultaMD Concierge is available in the latest update of the KonsultaMD app. Please visit your phone applications store to install the latest version of the app.
What happens if no Concierge attends to me?
Our Concierge Team are notified as soon as you start messaging on the Concierge Chat room and rest assured, a Concierge is assigned to attend to your needs.
KonsultaMD Health Plans
- Our doctors are always on call 24/7. Consult anytime via voice or video call.
- Unlimited voice consults. Call as many times as you want.
- No appointment needed. Talk to a doctor immediately.
- No need to leave your home. Consult with a doctor at the comfort of your own home.
- Get discounted offers from KonsultaMD's healthcare partners including hospitals, clinics, and laboratories. You may visit the Our Partners page to learn more.
- PERSONAL 499
- 12 Months Membership
- 1 Member
- 12 Video Consults
- PARTNER 799
- 12 Months Membership
- 2 Members
- 24 Video Consults
- FAMILY 999
- 12 Months Membership
- 5 Members
- 48 Video Consults
- Download the app from Google Play, the App Store, or Huawei AppGallery.
- Register using your mobile number and create your profile.
- Choose your Health Plan.
- Select your payment method.
- You can now start consulting a doctor via voice or video call.
You can also check out our How-To video here.
- Recurring Payment - automatically renewed every week or month depending on the type of health plan
- Charge to Bill / Load for Globe and TM Users
- Credit Card
- One-Time Payment
- GCash
- Over-the-Counter
- For Voice Consults, you may call KonsultaMD (02) 7798 8000 (Globe/TM) or 0919 056 0702 (Smart)
- For Video Consults, follow the steps below:
- Visit the TALK TO A DOCTOR page on the app or website.
- Click VIDEO CALL.
- Input the reason for your consultation and attach supporting files if any, then click ENTER WAITING ROOM.
- Consult a doctor.
Note: If performing a video consult on the app, data charges may apply if you are not connected to a WiFi network.
- NDD - National Direct Dialing
- Calls from outside the Philippines are charged International Direct Dialing (IDD) Rates
- Visit the TALK TO A DOCTOR page on the app or website.
- Select the VIDEO CALL WITH A SPECIALIST option, choose your preferred doctor and schedule, and book your appointment.
- Pay for the consultation via Visa/Mastercard or GCash.
- Once payment has been processed, visit the app on your scheduled appointment date to consult with the specialist.
- Log in using the primary account’s mobile number.
- Click VIEW MY PROFILE on the dashboard.
- Select the ADD DEPENDENT option.
- Fill out the necessary information, then click SAVE PROFILE to finish.
- Log in using the primary account’s mobile number.
- Select GO TO MY PROFILE while logged on to the primary holder’s account.
- Swipe to the dependent profile you want to use.
- Select the back arrow on the upper left corner of the app to return to the main page.
- Click TALK TO A DOCTOR.
- Click VIDEO CALL.
- Input reason for calling a doctor.
- Your dependent can now start consulting a doctor.
Claiming your KonsultaMD Voucher Code
For new KonsultaMD users:
- Download the app on Google Play, the App Store, or Huawei AppGallery.
- Register with your mobile number and then create your profile.
- You will receive a pop-up for activation through a voucher code. Click CLICK HERE IF YOU HAVE A VOUCHER CODE and enter your code.
- Click TALK TO OUR DOCTORS to start consulting a doctor.
- Under the I HAVE A VOUCHER CODE section on the dashboard, enter the code and click APPLY.
- You may now start consulting a doctor by visiting the TALK TO OUR DOCTORS page.
You can claim a Pay per Consult voucher code anytime even if you have an existing KonsultaMD Health Plan.
- Your existing KonsultaMD Health Plan is the same as the Health Plan the voucher code corresponds to. (Example: Your current Health Plan is the Group150 Plan and the voucher code also corresponds to the Group150 Plan)
- Your existing KonsultaMD Health Plan is NOT a recurring subscription and it was not purchased on the app using Globe bill/load or credit card as payment method.
- Click BOOK A SPECIALIST on the TALK TO A DOCTOR page of the app.
- Select the doctor and book your appointment.
- Enter the voucher code upon checkout.
- Go to the app on your scheduled appointment date to consult with the specialist.
Note: Voucher codes provided by KonsultaMD partners are subject to the terms and conditions set forth by the partner.
Membership-Related Questions
- Visit the MY HEALTH PLAN page on the app or website.
- Select “CLICK HERE” to cancel your existing Health Plan.
- Go back to the Subscription page and choose your new Health Plan.
- A pop-up with our payment facility will appear. Enter your details for payment.
- Once the payment is successfully done, your new Health Plan will be activated.
You can cancel your health plan through the app. Just visit the MY HEALTH PLAN page and select CLICK HERE to cancel.
Service-Related Questions
Due to the volume of calls, selecting a doctor of your choice is currently not allowed. Rest assured that all KonsultaMD doctors are well-trained to take your call.
Yes, you would just need to read your results to the doctor during the consultation.