About Us

What is KonsultaMD?

KonsultaMD is a telemedicine service that provides 24/7 access to licensed doctors to address your general and mental health concerns, no appointment needed. You can consult a doctor via chat, voice or video call from the comfort of your home.

What are the key features of KonsultaMD? 
  1. 24/7 Telemedicine Consults. Talk to a licensed general physician anytime via chat, voice or video call, no appointment needed.
  2. Primary Medical Advice. Get primary medical advice on basic healthcare, primary conditions such as cough, fever, cold, allergies, and permissible medication over the phone.
  3. General Health Information and/or Diagnostics Interpretation. KonsultaMD doctors provide information on any health-related inquiry, which includes the interpretation of laboratory results and diagnostic examinations.
  4. Access to e-Medical Documents. KonsultaMD doctors may provide important medical documents such as e-prescription, e-laboratory request, and e-medical certificate at the doctor’s discretion. These are accessible through SMS or the KonsultaMD app.
  5. Immediate Access to Doctors. Consult a doctor with a guaranteed wait time of 5 minutes or get your money back when you use a Fast Pass.
  6. Mental Health Support. Receive mental health first-aid support through KonsultaMD’s licensed psychologists, trained to take care of your mental well-being.


How can I be assured that I am talking to a licensed doctor?

KonsultaMD screens all its applicant doctors and ensures that these doctors have a PRC license prior to hiring. KonsultaMD also conducts rigorous training for its licensed doctors for their continuing medical education (CME) to maintain their competence in providing quality healthcare for you.

Note: CME is the process by which health professionals engage in activities or webinars to support their continuing professional development. 

Do you also have specialized doctors on KonsultaMD?

Yes, we also have a variety of specialized doctors. You may book an appointment through the app if you’re a KonsultaMD member.

Where can I view KonsultaMD’s Terms & Conditions and/or Data Privacy Policy?


 KonsultaMD Pay Per Consult Products


General
What is the difference between KonsultaMD Health Plans and KonsultaMD Pay per Consult products?

KonsultaMD Health Plans are subscription-based and are paid per month or per year depending on the kind of plan you purchase. 

Pay per Consult products are paid on a per consult basis. You do not need to be a KonsultaMD Health Plan member in order to avail of these products.

How do I avail of KonsultaChat?

You may avail of the KonsultaChat Service in a few easy steps:
  1. Log in to the KonsultaMD app using your mobile number
  2. Click KonsultaChat on the dashboard
  3. Fill up the consultation form
  4. Select if you wish to talk to a general physician or a psychologist
  5. Pay for the consult via credit card or GCash
  6. You will be redirected to a chat window where you will need to verify your identity
  7. A doctor will attend to you shortly and you may proceed with your consultation

How do I avail a KonsultaChat, Fast Pass, or Mental Health Video Consult?

You may purchase these services directly through the app or website by following these steps:
  1. Visit the KonsultaMD app.
  2. Click FAST PASS or MENTAL HEALTH SUPPORT on the dashboard.
  3. Fill up the consultation form.
  4. Pay for the consult via Visa/Mastercard or GCash.
  5. Proceed with your video consult.

Our Pay per Consult products are also available on Lazada, Shopee, shopKUMU, and GLife.


What will happen if the KonsultaChat, Fast Pass, or Mental Health consult gets cut and is not completed?

In case the consultation does not get completed, users may request a refund by calling the hotline at (02) 7798 8000 or by emailing us at wellness@globaltelehealth.com.ph. We will validate your refund request within 48 hours.

Note that refunds are on a case-to-case basis and each requested refund will be subject to investigation by our KonsultaMD wellness representative.

How long will it take to get my refund back?

  • For payments made via credit card, the refund will be credited back to the same Credit Card used for the payment. Please be advised that your refund will reflect depending on your issuing bank's billing policies.
  • For payments made via GCash, the refund will be credited back to the same GCash account used for the payment within 48 hours. If you don't receive a refund within 48 hours, email us at wellness@globaltelehealth.com.ph so we can follow this up with our payment provider.

Do I need to have an existing KonsultaMD Health Plan to use Pay per Consult products?

Anyone can avail of the KonsultaChat, Fast Pass, or the Mental Health Support consultation as long as you have the latest version of the KonsultaMD app, and you’ve completed registration via the app. A KonsultaMD plan is not needed to use this feature.

KonsultaChat
General
  
What is KonsultaChat?

KonsultaChat allows you to consult with a general physician or a psychologist over chat. 


How much is KonsultaChat?

A KonsultaChat session with a general physician costs P199, while a session with a psychologist costs P399. You may pay via credit card or GCash to avail of the service. 


Is there a time limit or message limit to the chat service?

There is no time limit nor limit to the number of messages that you can send during your chat consultation. However, to ensure that our doctors are able to respond to all waiting users, your chat session will be ended if the doctor does not receive a response from you after 30 minutes from their last message to you.


Is this consultation secure and confidential?

All consultations are 100% secure and confidential. By law and ethics, doctors are bound to maintain the confidentiality of each session.


We highly prioritize doctor-patient confidentiality, so we’d like to remind patients that taking screenshots, recording, and disclosing private conversations involving personal data, such as names or addresses, or other sensitive materials, without the consent of the involved parties is strictly prohibited.


Do I need to have an existing KonsultaMD Health Plan to use KonsultaChat?

Anyone can avail of KonsultaChat as long as you have the latest version of the app and have registered completely. A health plan is not needed to use this feature.


Dependent

  
Can my dependent use KonsultaChat?

Yes, your dependent can also consult using Konsulta chat through the following steps: 

  1. Purchase a consultation for your dependent
  2. Inform the doctor that it will be your dependent who will use the service
  3. Give your dependent’s details, and ensure that it matches the information in your dependent’s profile on the app
  4. Start with KonsultaChat for your dependent
  5. Only one patient may consult per paid session

         
        How to Redeem Your Voucher Code
          
        How do I use a voucher to speak with a general physician or psychologist via KonsultaChat? 

        STEPS

        1. Download the app on Google Play, the App Store, or Huawei AppGallery. Register with your mobile number and then create your profile. 
        2. Enter your code in the "I have a voucher code" section of the dashboard and click APPLY.
        3. Click PROCEED and fill out the details requested. 
        4. You will be assigned to a doctor with whom you can communicate via the KonsultaChat page.

         
        Resolving Issues

        What will happen if the app crashes, will I still be able to continue the chat consult? 

        Yes. Simply log into the app again and click KonsultaChat on the dashboard to return to your chat consultation. 


        I got busy and forgot to respond to the doctor. Why am I being prompted to pay again when I click the KonsultaChat tile on the dashboard?

        To ensure that our doctors are able to respond to all waiting users, chat sessions will be ended and closed if the doctor does not receive a response from the patient after 30 minutes from the last message sent by the doctor. 


        How come I don’t see the KonsultaChat section in my KonsultaMD app?

        KonsultaChat is available in the latest update of the KonsultaMD app. Please visit your phone applications store to install the latest version of the app.


        What happens if no doctor attends to me?

        Our doctors are notified as soon as you start messaging on the KonsultaChat room and rest assured, a doctor will respond to you as soon as you confirm that you’ve read the disclaimer for the consultation.


        What happens if the doctor I’m consulting with suddenly doesn’t reply?

        We always ensure that there is a doctor assigned to you during your consultation. If a doctor suddenly doesn’t respond due to valid reasons (e.g. connectivity issues), a new doctor will be assigned to you and will continue the consultation.

         
        KonsultaChat with a General Physician
         
        I need to show documents to my doctor (laboratory results, x-rays, photo of concern, etc.), is that possible with KonsultaChat?

        Yes, there is an option to upload photos and other media. Simply attach the file and send it through the chat box. 


        Can I personally select my doctor?

        Due to the volume of chat consults, selecting a doctor of your choice is not available. Rest assured that all KonsultaMD doctors are well-trained to take your queries over chat.

         
        What will I get from this consultation?

        • 24/7 Telemedicine Consults. Talk to a licensed general physician anytime via chat, no appointment needed.
        • Primary Medical Advice. Get primary medical advice on basic healthcare, primary conditions such as cough, fever, cold, allergies, and permissible medication over chat.
        • General Health Information and/or Diagnostics Interpretation. KonsultaMD doctors provide information on any health-related inquiry, which includes the interpretation of laboratory results and diagnostic examinations.
        • Access to e-Medical Documents. KonsultaMD doctors may provide medical documents such as e-prescription, e-laboratory request, and e-medical certificate at the doctor’s discretion. These are accessible through the KonsultaMD app.

         
        Will the doctor still be able to interpret e-Laboratory results if, for some reason, I cannot upload them through the app?

        Yes, you would just need to type out the results to the doctor during the consultation.

         
        How sure am I that I’ll get an accurate assessment if the doctor can’t see me?

        KonsultaMD doctors are trained to provide primary medical advice on basic healthcare and permissible medication over chat. Please note that they only provide initial assessment, and should not replace physical assessment. Rest assured that the doctor who will handle your chat consult will inform you if there is a need to have a face-to-face consultation with a doctor.

         
        If I require a prescription medication that requires S2 License, will my KonsultaChat doctor be able to prescribe?

        No, KonsultaMD doctors cannot prescribe medication that requires S2 license since this type of medication warrants a face-to-face consultation and/or requires diagnostic examinations prior to prescribing.

         
        Can you issue Medical Certificates for Fit to Work via KonsultaChat?

        Yes, KonsultaMD may issue medical certificates for fit to work at the discretion of the attending physician. The issuance of the medical certificate will depend on the information gathered by the doctor from the consultation and if it follows KonsultaMD’s guidelines.


        Fast Pass
        What is a Fast Pass?

        Fast Pass is a premium VIP lane for KonsultaMD’s video consults. For only P500 per consult, you can consult a general physician with a waiting time of less than 5 minutes guaranteed or we refund your money back to you.*

        *Specific refund instructions can be found below.

        What happens if the waiting time for the Fast Pass consult exceeds 5 minutes?

        There will be a timer on the app that shows how long you have been waiting for a doctor. Once the timer reaches 5 minutes, you may opt to exit the waiting room and claim your refund. You will receive a refund notification via SMS once you’ve been successfully refunded.

        Please note that you will only be refunded if you choose to exit the waiting room after 5 minutes and you did not proceed with the consultation.

        Mental Health Support (Video and Chat Consult)
        What is Mental Health Support?

        Mental Health (MH) Support offers 24/7 online consultation with KonsultaMD’s licensed mental health psychologist over chat or video call, no appointment needed. For only P600 for a video consultation and P399 for a chat consultation, you will be provided with answers to your mental health inquiries and a possible direction for your mental health journey.
         
        Is there a difference between a Mental Health Support Video Consult and a Mental Health Support KonsultaChat?

        Only the medium (chat or call) differs, and the rest of what you can get from the consultation is the same.

        What’s the difference among the different mental health professionals?

        During your Mental Health Support consultation on demand, you will be talking to a mental health professional. You may book with a psychologist or psychiatrist under Consult Later. To help you prepare for your consultation, here are are some important differences between psychologists and psychiatrists:


        Can I personally select the psychologist I will talk to?

        Due to the high volume of consults, selecting a mental health counselor of your choice is not available. Rest assured that all KonsultaMD mental health professionals are well-trained to take your chat consultation. 

        I availed the Mental Health Support. Can I get a diagnosis?

        You will be able to get a working diagnosis from our psychologist in both video and chat consultation but a mental health counselor can only recommend further consultation with a specialist upon consult. This is greatly dependent on the information you will share but it may require more time to arrive at a diagnosis. 

        Can an online psychologist prescribe psychiatric medication?

        Psychologists cannot prescribe medications as their degrees are doctor of philosophy/master of arts in psychology. Mental Health Counselors and Psychologists may refer you to a psychiatrist who is allowed to prescribe medications if needed.

        I want to talk to someone, but I am not clinically diagnosed with any mental health problems. Should I still avail of this service?

        Definitely! You can explore more about yourself, your well-being, your career, and a lot more as this is all part of your mental health. 

        Is the Mental Health Support different from other KonsultaMD plans?

        Yes, Mental Health Support allows you to consult with a mental health counselor on demand while our Health Plans allow you to consult with a general physician.

        How long is the duration of the consultation?

        This would depend on your concerns but usual consultation lasts for 30 minutes in each session.


        KonsultaCare
        What is KonsultaCare?

        KonsultaCare is a 7-day prioritized monitoring program for people that have COVID-19 or other viral illnesses that need consistent medical assistance from general physicians. The package ensures the person’s wellbeing during isolation.

        What are the illnesses covered by KonsultaCare?

        You may use KonsultaCare to monitor the following illnesses: 
        • COVID-19
        • Chicken Pox
        • Monkey Pox
        • Shingles 
        • Measles
        • Dengue
        • Asthma
        • Pneumonia
         
        What are the benefits of KonsultaCare?

        1. Unlimited Fast Pass Consultations.  The patient has unlimited priority video consultations via Fast Pass with a General Physician for 7 days.
        2. Medical Certificate and Fit to Work Clearance. Medical documents will be issued upon proof of recovery.

        How much does KonsultaCare cost?

        KonsultaCare is P2,999 per 7-day package.

        How do I buy a KonsultaCare package?

        1. Purchase the KonsultaCare Package on the KonsultaMD website
        2. A voucher code will be sent immediately via SMS to the KonsultaMD registered mobile number upon successful payment 
        3. Enter the voucher code in the KonsultaMD app
        4. Consult with a General Physician as needed over the course of 7 days
        5. Once the patient presents proof of recovery on the 7th day, the doctor will issue a Medical Certificate and Fit to Work Clearance
         
        When do you issue Medical Certificates for Fit for Work?

        KonsultaMD will issue the patient’s medical certificate for fit to work once the patient presents a valid proof of recovery to the doctor during the consultation. Please note that issuance of the medical certificate will depend on the information gathered by the doctor from the consultation and if it follows KonsultaMD’s guidelines.

        What documents are presented as Proof of Recovery?

        Proof of recovery documents will vary depending on the illness that the patient is being monitored for but in general, the following documents will be accepted:
        • Negative COVID-19 Test Results from an accredited testing center (Antigen or RT-PCR, depending on the doctor’s instruction)
        • Laboratory Tests
        • Other Documentation Required By Doctor

        Note: Results from Do-It-Yourself and Self-Testing kits will not be accepted.

         
        What happens if the patient can provide a negative test result prior to the 7th day of monitoring?

        The patient may submit the negative test result prior to the 7th day of monitoring, but the patient will still be able to consult with a doctor for the duration of the package.

        What happens if the patient is still COVID-19 positive or still sick after the 7th day of monitoring?

        The doctor will tell the patient that they need to purchase another KonsultaCare package should they wish to have continued access to consult a doctor.

        How can the patient call a doctor if s/he suddenly needs to consult?

        Log-into the app and select the FAST PASS tile on the home page to consult with the doctor via video.
         

        I accidentally purchased the wrong KonsultaMD Health Plan, can I still get a refund?

        We have a No Refund Policy on valid registered transactions. Please ensure that you choose the correct KonsultaMD Health Plan.

        Can dependents use KonsultaCare?

        Consultations may only be used by the primary account holder and only 1 patient is allowed to consult for the whole 7-day duration of the KonsultaCare package. If your dependent uses the KonsultaCare package during Day 1, s/he will be the only patient that can consult during the whole 7-day duration of the package.
         
        How long is my Konsulta voucher valid?

        The voucher will be valid for 7 days after your first successful consultation and this is no longer refundable once purchased. Please note that Fast Pass refunding terms are not applicable for consultations included in this package.
         
        Can I purchase another Fast Pass while my KonsultaCare package is activated?

        While the KonsultaCare voucher is active, you will not be able to purchase another Fast Pass via the app, nor activate Fast Pass vouchers obtained through Gifting, E-commerce stores and Buy 1 Take 1 bundles during the 7 days of the package.

        Will my KonsultaCare expire?

        You may buy KonsultaCare now then activate it anytime you need it. Input the voucher code in the app when you need it and the 7 day count will only start after your first successful consult.
         
        Gifting
        Do you have a gifting feature?

        Yes, you may purchase Fast Pass (FP) and Mental Health (MH) voucher codes for your loved ones through the KonsultaMD app and website.

        Do I need to have an existing KonsultaMD Health Plan to give a gift?

        No. As long as you have a valid KonsultaMD account, you can give a gift.

        How do I give a gift?

        You may purchase doctor consultations for your loved ones by following these steps:
        1. Click BUY NOW on the Give the Gift of Health banner on the homepage of the KonsultaMD app or website.
        2. Select the Pay per Consult product you want to give as a gift.
        3. Enter the mobile number of the person you'd like to give this gift to and pay for the product via the selected payment option.
        4. The recipient will receive an SMS notification once the order has been successfully placed. You may also check the status of your order by clicking VIEW ORDER DETAILS.

        As a recipient, how will I be able to use the gift given to me?

        You may claim your gifts through the following steps:
        1. Download the KonsultaMD App available on Google Play, App Store, or Huawei AppGallery.
        2. Register using the mobile number that received the SMS notification with the gift voucher code.
        3. From the dropdown, select and claim the gift voucher code you would like to use.
        4. Select “Proceed” or “Use Later,” depending on when you want to avail of the service.

        Why can’t I see any gift vouchers in my KonsultaMD web account?

        Fast Pass voucher gifts may only be used via the KonsultaMD mobile app. Once you login through the KMD mobile app, you will see the Fast Pass gift voucher there.

        If you are a registered dependent under another primary KonsultaMD account, your voucher code will be available via the primary account.

        My Fast Pass / Mental Health gift voucher was already used but my consultation got cut. What should I do?

        If you were not able to complete your consultation, please contact our hotline at (02) 7798 8000 or email us at wellness@globaltelehealth.com.ph so we can check on the status of your consultation. Upon verification, we will issue you a replacement voucher code which you may use to complete your consultation.


        Concierge Service
        General
        What is KonsultaMD Concierge and how does it work?

        KonsultaMD Concierge is a chat feature that allows you to talk with a Medical Concierge to book At-Home Lab Testing and At-Home Medical Services during your preferred schedule.

        How much is KonsultaMD Concierge?

        One time payment of Php 200 gives the User unlimited access to Concierge Chat for 30 days. The User has to separately pay for at-home services booked after the appointment has been confirmed by the Concierge.

          
        How do I pay for KonsultaMD Concierge?

        To access KonsultaMD Concierge, you have to pay Php 200 first. This gives you unlimited access to Concierge Chat for 30 days. It is not a recurring payment. Meaning, if you would like to have Concierge access the next month, you will need to avail of another KonsultaMD Concierge subscription.

         
        The Php 200 KonsultaMD Concierge payment does not include the services booked via the Concierge. A separate payment is required for at-home lab tests, and at-home medical service fees.

        Once your order is confirmed, the Concierge will send you a secured payment link. You can pay via the following methods:

        • GCash
        • Credit Card
        • Debit Card
          
        Service Availability
        When can I chat with the Concierge?

        Our Concierge Team is available 7 am to 10 pm, Monday to Friday. Any messages sent beyond those hours will be answered as soon as the operations resume.


        Where can I find a full list of At-Home Lab Tests and At-Home Medical Services?

        You can find our full list of At-Home Lab Tests and At-Home Medical Services in this pdf.


        I live outside Metro Manila. Can the Concierge still book At-Home Laboratory Tests and At-Home Medical Services for me?

        For now, KonsultaMD Concierge is available within Metro Manila only. The address for your At-Home Lab Tests, and At-Home Medical Services should be within Metro Manila.
         
        Availability and Usage
        How do I avail for KonsultaMD Concierge?

        1. Download the app on Google Play, the App Store, or Huawei AppGallery.
        2. Register with your mobile number and then create your profile. 
        3. In the Homepage, scroll down until you see “Concierge.” Click on it.
        4. Read the Terms and Conditions. 
        5. Click “Proceed” to pay for the Concierge. 
        6. You will be assigned to a Concierge with whom you can communicate via the Concierge page.

           

        How do I access KonsultaMD Concierge after I have paid?


        1. In the Homepage, scroll down until you see “Concierge.” You should see an “ACTIVE” indicator on the Concierge Tile.
        2. Click on the tile and you will be redirected straight to the Chat.
        3. You will be assigned to a Concierge with whom you can communicate via the Concierge page.

         

        Do I need to consult via KMD first before availing of the Concierge service?


        Anyone can avail of KonsultaMD Concierge as long as you have the latest version of the app and have registered completely. Consulting via KMD beforehand is not needed to avail of KonsultaMD Concierge. 

        If you are availing of the Concierge Service but consulted with a Doctor outside of the KMD app, you will just need to upload an image of your Lab Test Request so that our Concierge Team can assist you in booking your At-Home Lab Test.


        Do I need to have an existing KonsultaMD Health Plan to use KonsultaMD Concierge?


        Anyone can avail of KonsultaMD Concierge as long as you have the latest version of the app and have registered completely. A KonsultaMD Health Plan subscription is not needed to use this feature.


        Can I have services booked via KonsultaMD Concierge for someone else?

        Yes, you can have the Concierge book for someone else. They do not need to be enrolled as your dependent. You can book for someone else as long as you have the necessary document/s to avail of the service (i.e. Request for Laboratory Test).


        How to Redeem a Voucher Code

        1. Download the app on Google Play, the App Store, or Huawei AppGallery. Register with your mobile number and then create your profile. 
        2. Enter your code in the "I have a voucher code" section of the dashboard and click APPLY.
        3. Click PROCEED and fill out the details requested.
         
        At-Home Lab Test Result Turnaround Time

        How soon should I book my At-Home Lab Test and/or At-Home Medical Services?


        Booking At-Home Lab Test and Medical Services should be at least 24 hours before the appointment. Same day booking is not guaranteed to be served.


        How should I wait for the Lab Test results?


        Lab Results will be available 24 hours after the test.


        Is there a time-limit or message limit to the KonsultaMD Concierge?


        There is no time limit nor limit to the number of messages that you can send to the Concierge. However, to ensure that our Concierge Team is able to respond to all waiting Users, your chat session will be ended if the Concierge does not receive a response from you after 30 minutes from their last message to you. You can just start another chat session with the Concierge.


        Cancellation and Refunds
        Can I cancel my At-Home Lab Tests and At-Home Medical Services?

        For At-Home Lab Tests/At-Home Medical Services, cancellations should be made within eight (8) hours prior to the scheduled appointment. The payment will be refunded within 1-2 hours after request. 

        If cancellation is made later than eight (8) hours prior to the scheduled appointment, there will be no refunds, and a cancellation fee of Php 1,000 shall be paid.

         

        How secure are my medical records?


        All consultations are 100% secure and confidential. By law and ethics, doctors are bound to maintain confidentiality. 

        With this, our Concierge Team will only access your Prescription, and Lab Test Request upon your explicit consent.

         

        When and how can I apply for a refund for KonsultaMD Concierge?


        The two criteria below should be fulfilled to accept the refund application:

        • The User has not made a successful and complete booking of either At-Home Laboratory Tests or At-Home Medical Services; and
        • The User declares that his/her current address is outside Metro Manila


        Refund request can be made through:

        • Concierge. The User can raise a Concierge Refund request directly via the Concierge. 


        We will validate your refund request within 48 hours. Note that refunds are on a case-to-case basis and each requested refund will be subject to investigation by our KonsultaMD wellness representative.


        Resolving Issues
        What will happen if the app crashes, will I still be able to continue the Concierge Chat?

        Yes. Simply log in to the app again and click Concierge on the dashboard to return to your session. 


        How come I don't see the Concierge section in my KonsultaMD App?


        KonsultaMD Concierge is available in the latest update of the KonsultaMD app. Please visit your phone applications store to install the latest version of the app. 


        What happens if no Concierge attends to me?


        Our Concierge Team are notified as soon as you start messaging on the Concierge Chat room and rest assured, a Concierge is assigned to attend to your needs.



         KonsultaMD Health Plans

        What benefits will I get from buying a KonsultaMD Health Plan?
        1. Our doctors are always on call 24/7. Consult anytime via voice or video call.
        2. Unlimited voice consults. Call as many times as you want.
        3. No appointment needed. Talk to a doctor immediately.
        4. No need to leave your home. Consult with a doctor at the comfort of your own home.
        5. Get discounted offers from KonsultaMD's healthcare partners including hospitals, clinics, and laboratories. You may visit the Our Partners page to learn more.

        What are the available Health Plans on KonsultaMD?

        KonsultaMD offers the following Health Plans:
        • PERSONAL 499
          • 12 Months Membership
          • 1 Member
          • 12 Video Consults
        • PARTNER 799
          • 12 Months Membership
          • 2 Members
          • 24 Video Consults
        • FAMILY 999
          • 12 Months Membership
          • 5 Members
          • 48 Video Consults
        All Health Plans include UNLIMITED Voice Consult, access to e-Prescription, e-Laboratory Request, and e-Medical Certificate, as well as access to Partner Benefits.


        How do I purchase a KonsultaMD Health Plan?

        You may purchase a Health Plan directly through the app or website. Here's how:
        1. Download the app from Google Play, the App Store, or Huawei AppGallery.
        2. Register using your mobile number and create your profile.
        3. Choose your Health Plan.
        4. Select your payment method.
        5. You can now start consulting a doctor via voice or video call.

        You can also check out our How-To video here.


        What are the payment methods available?

        • Recurring Payment - automatically renewed every week or month depending on the type of health plan
          • Charge to Bill / Load for Globe and TM Users
          • Credit Card
        • One-Time Payment
          • GCash
          • Over-the-Counter

        When can I start consulting with a doctor?

        Your membership immediately starts as soon as your payment has been successfully confirmed.

        How do I consult with a doctor?

        • For Voice Consults, you may call KonsultaMD (02) 7798 8000 (Globe/TM) or 0919 056 0702 (Smart)
        • For Video Consults, follow the steps below:
        1. Visit the TALK TO A DOCTOR page on the app or website.
        2. Click VIDEO CALL.
        3. Input the reason for your consultation and attach supporting files if any, then click ENTER WAITING ROOM.
        4. Consult a doctor.

        Note: If performing a video consult on the app, data charges may apply if you are not connected to a WiFi network.


        Are there call charges when I call the hotline?

        See table below for the applicable call charges:

        Notes:
        • NDD - National Direct Dialing
        • Calls from outside the Philippines are charged International Direct Dialing (IDD) Rates

        How do I book an appointment with a specialized doctor?

        You may book through following these steps:
        1. Visit the TALK TO A DOCTOR page on the app or website.
        2. Select the VIDEO CALL WITH A SPECIALIST option, choose your preferred doctor and schedule, and book your appointment.
        3. Pay for the consultation via Visa/Mastercard or GCash.
        4. Once payment has been processed, visit the app on your scheduled appointment date to consult with the specialist. 

        How much does a specialist consultation cost?

        Consultation fees vary depending on the doctor and specialization. You may click on the VIDEO CALL WITH A SPECIALIST button on the Talk to Our Doctors page to view their individual fees.

        bought a Health Plan for more than one (1) member. How do I add my dependents?

        You may create a separate profile for your dependents by following these steps:
        1. Log in using the primary account’s mobile number. 
        2. Click VIEW MY PROFILE on the dashboard.
        3. Select the ADD DEPENDENT option.
        4. Fill out the necessary information, then click SAVE PROFILE to finish. 

        How can my dependents do a video consult using the app?

        Dependents can do video consults in just a few steps:
        1. Log in using the primary account’s mobile number. 
        2. Select GO TO MY PROFILE while logged on to the primary holder’s account.
        3. Swipe to the dependent profile you want to use.
        4. Select the back arrow on the upper left corner of the app to return to the main page.
        5. Click TALK TO A DOCTOR.
        6. Click VIDEO CALL.
        7. Input reason for calling a doctor.
        8. Your dependent can now start consulting a doctor. 


         Claiming your KonsultaMD Voucher Code

        I have a Health Plan or Pay per Consult voucher code, how do I use it?

        For new KonsultaMD users:
        1. Download the app on Google Play, the App Store, or Huawei AppGallery. 
        2. Register with your mobile number and then create your profile.
        3. You will receive a pop-up for activation through a voucher code. Click CLICK HERE IF YOU HAVE A VOUCHER CODE and enter your code.
        4. Click TALK TO OUR DOCTORS to start consulting a doctor.
        For existing KonsultaMD users:
        1. Under the I HAVE A VOUCHER CODE section on the dashboard, enter the code and click APPLY.
        2. You may now start consulting a doctor by visiting the TALK TO OUR DOCTORS page.

        Can I apply multiple voucher codes at the same time?

        Only one (1) voucher code may be applied on the input field of the voucher code at a time.

        I already have an existing KonsultaMD Health Plan. Can I still claim my voucher code?

        You can claim a Pay per Consult voucher code anytime even if you have an existing KonsultaMD Health Plan.

        For KonsultaMD Health Plan vouchers, you can claim your voucher code given the following conditions:
        1. Your existing KonsultaMD Health Plan is the same as the Health Plan the voucher code corresponds to. (Example: Your current Health Plan is the Group150 Plan and the voucher code also corresponds to the Group150 Plan)
        2. Your existing KonsultaMD Health Plan is NOT a recurring subscription and it was not purchased on the app using Globe bill/load or credit card as payment method.
        Note that if the conditions above are not met, the voucher code will NOT be accepted by the system.

        How many attempts do I have to input my voucher code? 

        You have three (3) attempts to input your voucher code. If you enter an invalid voucher code three (3) consecutive times, the voucher code field will automatically be disabled and you may only try inputting your voucher code again after 24 hours.

        received a specialist voucher code. How do I use it?

        You may use the code by following these steps:
        1. Click BOOK A SPECIALIST on the TALK TO A DOCTOR page of the app.
        2. Select the doctor and book your appointment.
        3. Enter the voucher code upon checkout.
        4. Go to the app on your scheduled appointment date to consult with the specialist.

        Note: Voucher codes provided by KonsultaMD partners are subject to the terms and conditions set forth by the partner.


         Membership-Related Questions

        Who is eligible to become a member of KonsultaMD?

        Anyone who is eighteen (18) years old or above.

        Can someone under eighteen (18) years old consult a doctor on KonsultaMD?

        Yes, as long as he/she is accompanied by a guardian that is a KonsultaMD member during the consultation.

        I am not a Globe user. Can I still be a KonsultaMD member?

        Yes, KonsultaMD is available for all networks. We encourage you to become a Globe/TM customer so you can enjoy consulting our doctors with NO call charges. 

        If I change my mobile number, what will happen to my KonsultaMD Health Plan?

        Your Health Plan may get suspended, so we encourage you to contact our Wellness Representatives through the hotline at (02) 7798 8000 or email us at wellness@globaltelehealth.com.ph. You may also give us a chat on our Facebook page.

        Can I still use KonsultaMD service even if my mobile number is temporarily disconnected?

        You can still use the service through the hotline at (02) 7798 8000 within thirty (30) days from the date we charged your postpaid bill. After thirty (30) days, if your mobile number is still disconnected, your Health Plan will be suspended.

        accidentally purchased the wrong KonsultaMD Health Plan, can I still get a refund?

        We have a No Refund Policy on valid registered transactions. Please ensure that you choose the correct KonsultaMD Health Plan.

        Can I change or upgrade my Health Plan in the middle of an existing membership plan?

        Yes, you can change your Health Plan in just a few steps:
        1. Visit the MY HEALTH PLAN page on the app or website.
        2. Select “CLICK HERE” to cancel your existing Health Plan.
        3. Go back to the Subscription page and choose your new Health Plan.
        4. A pop-up with our payment facility will appear. Enter your details for payment.
        5. Once the payment is successfully done, your new Health Plan will be activated.

        want to cancel my KonsultaMD Health Plan. How do I cancel it?

        You can cancel your health plan through the app. Just visit the MY HEALTH PLAN page and select CLICK HERE to cancel.



         Service-Related Questions

        Can I select a doctor when I call? 

        Due to the volume of calls, selecting a doctor of your choice is currently not allowed. Rest assured that all KonsultaMD doctors are well-trained to take your call.

        In the near future, we’ll be having a new feature that allows you to choose your doctor so watch out for that!

        already called and consulted a doctor. Can I call again to get a second opinion from another doctor?

        Definitely! Voice consults are unlimited so you can call as many times as you want. While there is no full guarantee that your call will be routed to another doctor right away, you can always try to call again another time and get a second opinion from another KonsultaMD doctor.

        Is it possible to get information on the nearest specialist or doctor in a clinic/hospital?

        Yes, you may inform the doctor about your location and they will do their best to provide you with the information you need.

        liked how the last doctor I consulted with handled my concern. Can I request for the same doctor the next time I call?

        Due to the volume of calls, there is no guarantee that your call will be routed to the same doctor. Rest assured that all KonsultaMD doctors are well-trained to take your call and they are able to access your medical history on the app.

        How sure am I that I’ll get an accurate assessment if the doctor can’t see me?

        KonsultaMD doctors are trained to provide primary medical advice on basic healthcare and permissible medication over the phone. Please note that they only provide initial assessment, which should not replace physical assessment. Rest assured that the doctor who will handle your call or chat will inform you if there is a need to have a face-to-face consultation with a doctor.

        Are all consultations (chat, voice, or video) offered by KonsultaMD secure and confidential?

        All consultations are 100% secure and confidential. By law and ethics, doctors are bound to maintain the confidentiality of each session. There may be limits such as if the patient is in danger or the people around the patient may be in danger. 

        We highly prioritize doctor-patient confidentiality and that’s why we would also like to remind patients that as per the National Privacy Commission, taking screenshots and disclosing private conversations involving personal data, such as names or addresses, or other sensitive materials, without the consent of the involved parties is not allowed.

        Will the doctor still be able to interpret e-Laboratory results if I cannot upload them through the app? (e.g. calling through the hotline)

        Yes, you would just need to read your results to the doctor during the consultation.

        If I require a prescription medication that requires S2 License, will KonsultaMD be able to prescribe?

        No, KonsultaMD doctors cannot prescribe medication that requires S2 license since this type of medication warrants a face-to-face consultation and/or requires diagnostic examinations prior to prescribing.

        Do you issue Medical Certificates for Fit to Work?

        Yes, KonsultaMD may issue medical certificates for fit to work at the discretion of the attending physician. The issuance of the medical certificate will depend on the information gathered by the doctor from the consultation and if it follows KonsultaMD’s guidelines.